Dermatology Practice Assistant II — Front Desk & Scheduling

Mass General Brigham; Boston (MA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision

403b retirement plan

Tuition reimbursement

Discounted MBTA pass

Job summary

Mass General Brigham is seeking a Practice Assistant II to serve as the friendly first point of contact for patients. In this administrative role (no direct patient care), you’ll support patients, providers, and the care team under supervision to keep our clinical practice running smoothly.

You’ll greet patients, manage check-in/out, schedule appointments, handle calls, and process messages related to authorizations, prescriptions, and test results.

Qualifications

• High school diploma or equivalent required.
• 2–3 years of office experience preferred.
• Certified Medical Administrative Assistant (CMAA) credential preferred.
• Proficiency in Microsoft Office Suite and office procedures.
• Strong written and verbal communication and time management skills.

Responsibilities

• Greet patients and manage check-in, check-out and scheduling.
• Answer phones, assist callers with routine questions and maintain appointment records.
• Handle messages related to prior authorizations, provider questions, prescriptions, and test results.
• Process billing forms, collect co-payments and scan documents into patient records.
• Request medical records and lab results; file materials and distribute mail/faxes.
• Type forms, records, schedules, and memos as directed.
• Serve as a Super User for scheduling, registration and billing systems and train colleagues.
• Take on advanced tasks such as surgical scheduling and schedule changes.

Skills

Customer service

Verbal communication

Time management

Scheduling systems

Education

High school diploma or equivalent

Certified Medical Administrative Assistant (CMAA)

Tools

Microsoft Office Suite

Job description

Mass General Brigham is seeking a Practice Assistant II to serve as the friendly first point of contact for patients. In this administrative role (no direct patient care), you’ll support patients, providers, and the care team under supervision to keep our clinical practice running smoothly.

You’ll greet patients, manage check-in/out, schedule appointments, handle calls, and process messages related to authorizations, prescriptions, and test results.