Practice Assistant II - Southern Jamaica Plain Health Center

Mass General Brigham; Boston (MA); On-site; USD 24,000 - 34,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403b retirement plan

Tuition reimbursement

MBTA pass discount

Job summary

Mass General Brigham is seeking a Practice Assistant to be the welcoming first point of contact for patients at our Southern Jamaica Plain Health Center. This onsite role supports patients, providers, and care teams with supervision and routine administrative duties, enabling smooth clinical practice operations.

You will manage scheduling, billing, medical records, and communications while training colleagues and expanding responsibilities over time.

Qualifications

• High school diploma or equivalent required.
• 2-3 years of office experience required.
• Proficiency with Office Suite and basic office procedures.
• Strong written and verbal communication skills.
• Excellent organization and time management skills.
• CMAA certification is a bonus.

Responsibilities

• Greet patients and manage check-in, check-out, and scheduling.
• Answer phones and assist with routine questions and records.
• Handle messages for prior authorizations, questions, prescriptions, tests.
• Process billing forms, accept co-pays, and scan documents into records.
• Request medical records and lab results; file materials and mail.
• Type forms, records, schedules, and memos as directed.
• Serve as a Super User for scheduling, registration, and billing systems.
• Take on advanced tasks such as surgical scheduling and changes.

Skills

Office experience

Communication skills

Time management

Organizational skills

CMAA certification (bonus)

Education

High school diploma or equivalent

Job description

Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Join Our Team as a Practice Assistant Are you organized, friendly, and ready to be the welcoming first point of contact for patients? In this administrative role (no direct patient care required), you'll keep our clinical practice running smoothly by supporting patients, providers, and the care team, with guidance from your supervisor.

What You'll Do

• Greet patients and manage check-in, check-out, and appointment scheduling
• Answer phones, help callers with routine questions, and maintain appointment records
• Handle messages related to prior authorizations, provider questions, prescription refills, and test results
• Process billing forms, accept co-payments as needed, and scan documents into patient medical records (LMR)
• Request medical records and lab results; file materials, print schedules, and distribute mail and faxes
• Type forms, records, schedules, and memos as directed
• Serve as a "Super User" for scheduling, registration, and billing systems, and help train colleagues
• Take on advanced tasks, such as surgical scheduling and schedule changes/blocking, as your skills grow

Why You'll Love It

• Make a real difference in every patient's experience
• Build valuable healthcare administration and systems skills
• Grow into more specialized responsibilities as your competency advances
• Be part of a collaborative team that keeps patient care moving

Qualifications

• High school diploma or equivalent (required)
• 2-3 years of office experience (required)
• Proficiency with Office Suite and a solid understanding of office procedures
• Strong written and verbal communication skills
• Excellent organization and time management skills
• Bonus: Certified Medical Administrative Assistant (CMAA) certification

Additional Job Details (if applicable)

Department: Southern Jamaica Plain Health Center, 640 Centre Street

Schedule: Days, 30 Hours, Onsite

Compensation: The pay rate for this position starts at $20.00 per hour, with increases based on the candidate's years of experience.

Benefits: Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more!

Remote Type: Onsite

Work Location: 640 Centre Street

Scheduled Weekly Hours: 30

Employee Type: Regular

Work Shift: Day (United States of America)

Pay Range: $17.71 - $24.94/Hourly

Grade: 3

EEO Statement

The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.