Practice Assistant II - Southern Jamaica Plain Health Center

The General Hospital Corporation; Boston (MA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, Vision

403b retirement plan

Tuition reimbursement

Discounted MBTA pass

Job summary

Mass General Brigham is seeking a Practice Assistant to be the welcoming first contact for patients in a busy clinical setting. You will support patients, providers, and the care team with supervision, handling check-in/out, scheduling, and records management on site at the Southern Jamaica Plain Health Center.

You will gain valuable healthcare administration and systems experience, with opportunities to advance into more specialized roles as your skills grow.

Qualifications

• High school diploma or equivalent is required.
• 2-3 years of office experience is required.
• Proficiency with Office Suite and a solid understanding of office procedures.
• Strong written and verbal communication skills.

Responsibilities

• Greet patients, manage check-in/out and appointment scheduling.
• Answer phones, assist callers and maintain records.
• Handle messages for authorizations, questions, refills and tests.
• Process billing forms, accept co-payments, scan documents.
• Request medical records and lab results; file and distribute materials.
• Type forms, records, schedules and memos.
• Serve as a Super User for scheduling, registration and billing systems.
• Train colleagues and support advanced scheduling tasks as needed.

Skills

Written communication

Verbal communication

Organization

Time management

Office experience

Education

High school diploma or equivalent

CMAA certification (bonus)

Tools

Office Suite

Job description

Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Join Our Team as a Practice Assistant

Are you organized, friendly, and ready to be the welcoming first point of contact for patients? In this administrative role (no direct patient care required), you'll keep our clinical practice running smoothly by supporting patients, providers, and the care team, with guidance from your supervisor.

What You'll Do

• Greet patients and manage check-in, check-out, and appointment scheduling
• Answer phones, help callers with routine questions, and maintain appointment records
• Handle messages related to prior authorizations, provider questions, prescription refills, and test results
• Process billing forms, accept co-payments as needed, and scan documents into patient medical records (LMR)
• Request medical records and lab results; file materials, print schedules, and distribute mail and faxes
• Type forms, records, schedules, and memos as directed
• Serve as a "Super User" for scheduling, registration, and billing systems, and help train colleagues
• Take on advanced tasks, such as surgical scheduling and schedule changes/blocking, as your skills grow

Why You'll Love It

• Make a real difference in every patient's experience
• Build valuable healthcare administration and systems skills
• Grow into more specialized responsibilities as your competency advances
• Be part of a collaborative team that keeps patient care moving

Specific duties may vary by department.

Qualifications

What You'll Bring

• High school diploma or equivalent (required)
• 2-3 years of office experience (required)
• Proficiency with Office Suite and a solid understanding of office procedures
• Strong written and verbal communication skills
• Excellent organization and time management skills
• Bonus: Certified Medical Administrative Assistant (CMAA) certification

Additional Job Details (if applicable)

Department

Southern Jamaica Plain Health Center

Schedule

Days, 40 Hours, Onsite

Compensation

The pay rate for this position starts at $20.00 per hour, with increases based on the candidate's years of experience.

Benefits

Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more!

Step into a role where your work truly makes a difference every day! As a vital member of our clinical operations team, you'll provide administrative support to ensure our practice runs smoothly and efficiently. In this dynamic, fast-paced role, you'll be the friendly face that plays a key role in creating a positive, efficient, and compassionate environment for both patients and clinical staff.

Remote Type

Onsite

Work Location

640 Centre Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $24.94/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabili