Patient Services Advocate II — Front Desk & Care Ally

AltaMed Health Services Corporation; United States; On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

403(b) retirement savings with company

Flexible Spending Accounts

Commuter Flexible Spending

Career Advancement & Development

Paid Time Off & Holidays

Paid CME Days

Malpractice tail coverage

Tuition Reimbursement Program

Corporate Employee Discounts

Employee Referral Bonus

Pet Care Insurance

Job summary

AltaMed Health Services Corporation in the United States seeks a Patient Services Advocate to welcome patients and ensure a positive front office experience. You will manage expectations with compassion, support the health care team, and help deliver patient‑focused care through strong communication and problem solving.

Qualifying candidates have a high school diploma, 1–2 years of customer service experience, and are strongly preferred to be bilingual English/Spanish/Mandarin/Cantonese; a valid

Qualifications

• High School diploma or equivalent required.
• 1–2 years of customer service experience preferred.
• Bilingual English/Spanish/Mandarin/Cantonese strongly preferred.
• BLS certification or higher required per guidelines.

Responsibilities

• Welcome and attend to the needs of all patients and create a positive front‑office experience.
• Support the health care team by demonstrating excellent communication and problem‑solving skills.
• Manage expectations with compassion and respect to deliver patient‑focused care.

Skills

Customer service experience

Front desk / Greeter experience

Bilingual communication

Education

High School diploma

BLS certification

Job description

AltaMed Health Services Corporation in the United States seeks a Patient Services Advocate to welcome patients and ensure a positive front office experience. You will manage expectations with compassion, support the health care team, and help deliver patient‑focused care through strong communication and problem solving.

Qualifying candidates have a high school diploma, 1–2 years of customer service experience, and are strongly preferred to be bilingual English/Spanish/Mandarin/Cantonese; a valid