Bilingual Patient Services Advocate II – Front Desk Champion

AltaMed Health Services Corp; West Covina (CA); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

403(b) Retirement savings plans with**

Flexible Spending Accounts

Career Advancement & Development

Paid Time Off & Holidays

Tuition Reimbursement Program

Employee Referral Bonus Program

Job summary

AltaMed Health Services Corp. seeks a Patient Services Advocate to warmly welcome patients and manage front office needs, creating a positive experience with empathy and clear communication.

You will assist as part of the care team, delivering patient-centered support and solving problems to ensure smooth clinic operations while upholding AltaMed’s commitment to accessible, high-quality care for diverse communities.

Qualifications

• High School diploma or equivalent required.
• 1–2 years of experience as a customer service agent, greeter, or receptionist preferred.
• Bilingual English/Spanish/Mandarin/Cantonese strongly preferred.
• A valid BLS certification or higher, per AHA/Red Cross guidelines.

Responsibilities

• The Patient Services Advocate welcomes and attends to the needs of all patients, creating a positive front office experience by managing expectations with compassion and respect.
• Acts as a member of the health care team to assist in delivering patient-focused care with strong communication and problem-solving skills.

Skills

Customer service experience

Communication skills

Bilingual English/Spanish

Mandarin/Cantonese

Education

High School diploma or equivalent

BLS certification

Job description

AltaMed Health Services Corp. seeks a Patient Services Advocate to warmly welcome patients and manage front office needs, creating a positive experience with empathy and clear communication.

You will assist as part of the care team, delivering patient-centered support and solving problems to ensure smooth clinic operations while upholding AltaMed’s commitment to accessible, high-quality care for diverse communities.