Bilingual Front-Office Patient Services Advocate II

AltaMed Health Services Corp; Commerce (CA); On-site; USD 71,635,000 - 84,218,000; Full time

Benefits offered by this job

Medical, Dental and Vision insurance

403(b)

Paid Time Off & Holidays

Tuition Reimbursement Program

Job summary

AltaMed Health Services Corp. seeks a Patient Services Advocate to welcome patients and ensure a positive front office experience, while supporting the care team with clear communication and problem-solving. The role emphasizes compassion, respect, and patient-centered service.

Minimum requirements include a high school diploma and 1–2 years in customer-facing roles. Bilingual English/Spanish/Mandarin/Cantonese strongly preferred, and a valid BLS certification is desirable for this position.

Qualifications

• High School diploma or equivalent required.
• 1–2 years of customer service, greeter, or receptionist experience preferred.
• Bilingual English/Spanish/Mandarin/Cantonese strongly preferred.
• Valid BLS certification or higher per AHA/Red Cross guidelines.

Responsibilities

• Welcome and attend to the needs of all patients to create a positive front office experience.
• Deliver patient-focused care with excellent communication and problem-solving skills as part of the care team.
• Collaborate with colleagues to manage patient flow and expectations with kindness and professionalism.

Skills

Bilingual English/Spanish/Mandarin/Can

Education

High School diploma or equivalent

Job description

AltaMed Health Services Corp. seeks a Patient Services Advocate to welcome patients and ensure a positive front office experience, while supporting the care team with clear communication and problem-solving. The role emphasizes compassion, respect, and patient-centered service.

Minimum requirements include a high school diploma and 1–2 years in customer-facing roles. Bilingual English/Spanish/Mandarin/Cantonese strongly preferred, and a valid BLS certification is desirable for this position.