Patient Services Advocate — Front Desk | PTO & Tuition

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Washington (MO); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Tuition assistance

Retirement plan matching

Job summary

Mercy Hospital invites applications for a Patient Service Representative (PSR). The role is the first point of contact for patients and visitors, responsible for front desk operations, scheduling, and ensuring a seamless patient experience.

The PSR must communicate effectively, handle inquiries with empathy, and maintain patient privacy at all times. Strong customer service, clerical skills, and the ability to work under pressure are essential.

Qualifications

• High school diploma or equivalent.
• One year of medical office experience.

Responsibilities

• Greet patients and visitors to ensure a positive first impression.
• Manage front desk operations and workflows to keep the reception area running smoothly.
• Coordinate scheduling, documentation, and patient information to support clinical operations.

Skills

Communication skills

Data entry

Customer service

Attention to detail

Confidentiality

Under pressure

Front Desk Training

Job description

Mercy Hospital invites applications for a Patient Service Representative (PSR). The role is the first point of contact for patients and visitors, responsible for front desk operations, scheduling, and ensuring a seamless patient experience.

The PSR must communicate effectively, handle inquiries with empathy, and maintain patient privacy at all times. Strong customer service, clerical skills, and the ability to work under pressure are essential.