Patient Experience Front Desk Specialist

Mercy; Nixa (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition assistance

Retirement match

Job summary

Mercy seeks a Patient Service Representative (PSR) to be the first contact for patients and visitors, ensuring a positive experience by managing front desk operations and workflows.

The role relies on strong communication, basic computer skills, and a commitment to confidentiality, with post-hire Clinic Core Front Desk Training. Mercy emphasizes a caring, collaborative team and comprehensive benefits.

Qualifications

• High school diploma or equivalent is required.
• Strong communication skills are essential.
• Proficiency in basic computer skills including data entry and word processing.

Responsibilities

• Manage front desk operations and workflows to ensure a positive patient experience.
• Serve as first point of contact for patients and visitors.
• Maintain confidentiality and follow privacy policy/procedure.

Skills

Verbal and written communication

Basic computer skills

Customer service

Accuracy and attention to detail

Privacy/confidentiality

Adaptability under pressure

Front Desk Training attendance

Education

High school diploma or equivalent

Job description

Mercy seeks a Patient Service Representative (PSR) to be the first contact for patients and visitors, ensuring a positive experience by managing front desk operations and workflows.

The role relies on strong communication, basic computer skills, and a commitment to confidentiality, with post-hire Clinic Core Front Desk Training. Mercy emphasizes a caring, collaborative team and comprehensive benefits.