Patient Experience Advocate - Front Desk

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Ardmore (OK); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

Mercy is seeking a Patient Service Representative (PSR) to be the first point of contact for patients and visitors. The PSR ensures a positive, seamless patient experience by managing front desk operations and workflows.

Strong communication, basic computer skills, and exceptional customer service are essential. Education: high school diploma. One year of medical office experience preferred. Mercy offers comprehensive benefits and opportunities to grow with a caring, collaborative team.

Qualifications

• Strong verbal and written communication skills are essential when interacting with patients, healthcare professionals and staff.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are required for interacting with patients and visitors in a courteous and professional manner.
• Accuracy and attention to detail are critical when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policies to protect patient information.
• Adaptable and able to work under pressure, handling unexpected situations with professionalism.
• Attend and complete Clinic Core Front Desk Training post-hire.

Responsibilities

• Serve as the first point of contact for patients and visitors at the front desk and manage reception workflows.
• Ensure a positive and seamless patient experience by coordinating front desk operations and communications.
• Support scheduling, data entry, and documentation tasks with accuracy and discretion.

Skills

Communication skills

Data entry

Customer service

Attention to detail

Privacy compliance

Adaptability

Front desk training

Education

High school diploma

Tools

MS Office

Medical office software

Job description

Mercy is seeking a Patient Service Representative (PSR) to be the first point of contact for patients and visitors. The PSR ensures a positive, seamless patient experience by managing front desk operations and workflows.

Strong communication, basic computer skills, and exceptional customer service are essential. Education: high school diploma. One year of medical office experience preferred. Mercy offers comprehensive benefits and opportunities to grow with a caring, collaborative team.