Patient Experience Front Desk Coordinator

MHM Support Services; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Tuition assistance

Retirement plan

Job summary

Mercy is hiring a Patient Service Representative (PSR) to be the first point of contact for patients and visitors. The PSR will manage front desk operations and workflows to ensure a positive and seamless patient experience.

The ideal candidate will have a high school diploma, strong communication and customer service skills, and proficiency in basic computer tasks such as data entry and scheduling. This role requires professionalism and confidentiality at all times.

Qualifications

• High school diploma or equivalent required.
• Strong communication and customer service skills.
• Proficiency in basic computer skills including data entry.

Responsibilities

• Greet patients and visitors as the first point of contact.
• Manage front desk operations and related workflows to ensure a positive patient experience.
• Enter patient information accurately and schedule appointments.
• Maintain patient confidentiality and follow privacy policies at all times.

Skills

Verbal communication

Written communication

Data entry

Customer service

Privacy compliance

Adaptability

Education

High school diploma

Job description

Mercy is hiring a Patient Service Representative (PSR) to be the first point of contact for patients and visitors. The PSR will manage front desk operations and workflows to ensure a positive and seamless patient experience.

The ideal candidate will have a high school diploma, strong communication and customer service skills, and proficiency in basic computer tasks such as data entry and scheduling. This role requires professionalism and confidentiality at all times.