Patient Access Pro: Welcome Patients & Verify Insurance

MaineGeneral Health System; Augusta (ME); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Shift differentials

Growth opportunities

Community impact

Job summary

MaineGeneral Health System in Augusta, ME is seeking a Patient Access Representative to warmly welcome patients and families, guiding them through check-in and registration with accuracy and empathy.

You will perform financial clearance, verify insurance, obtain authorizations, handle payments, and collaborate across departments to ensure patients are registered and prepared for care, while benefiting from generous shift differentials and opportunities for growth.

Qualifications

• Previous experience in customer service, patient registration, or scheduling (preferred but not required).
• Exceptional communication skills and a friendly, professional demeanor.
• Proficiency with computers and the ability to quickly and accurately enter information.
• A commitment to teamwork and providing outstanding patient experiences.

Responsibilities

• Greet patients and families, ensuring a smooth and welcoming check-in experience.
• Perform financial clearance, registration, and clerical duties associated with direct and scheduled admissions.
• Verify insurance benefits, obtain authorizations, and communicate essential information to clinical teams.
• Handle payments, including co-pays and deductibles, or refer patients to financial counselors as needed.
• Collaborate with various departments to ensure patients are accurately registered and ready for care.

Skills

Customer service

Patient registration

Scheduling

Communication skills

Computer proficiency

Job description

MaineGeneral Health System in Augusta, ME is seeking a Patient Access Representative to warmly welcome patients and families, guiding them through check-in and registration with accuracy and empathy.

You will perform financial clearance, verify insurance, obtain authorizations, handle payments, and collaborate across departments to ensure patients are registered and prepared for care, while benefiting from generous shift differentials and opportunities for growth.