Patient Access Lead & Team Coach

MaineGeneral Medical Center; Augusta (ME); On-site; USD 36,000 - 61,000; Full time

Job summary

MaineGeneral Health is seeking a Patient Access Supervisor to oversee registration and staff at assigned locations in Augusta, ME. The role demands leadership of 25+ staff, directing daily activities and staffing levels to meet service goals.

Ideal candidates bring 2+ years of supervisory experience in healthcare, strong communication, customer service focus, and familiarity with billing and revenue cycle processes such as Soarian and SCM. A business administration background is preferred.

Qualifications

• 2+ years of leadership experience preferred.
• Experience in healthcare revenue cycle helpful.
• Supervisory and managerial skills to plan, direct and evaluate staff.
• Strong customer service and patient experience focus.
• Ability to adapt to fast-changing priorities.
• Professional demeanor under stress.

Responsibilities

• Oversees daily staff activities for Patient Access.
• Supervises 25+ direct reports and staffing levels.
• Provides orientation, training, coaching and mentoring.
• Performs staff evaluations and disciplinary actions as needed.
• Ensures policy compliance and quality of service.
• Handles complex issues and patient complaints.

Skills

Leadership experience

Staff supervision

Communication skills

Customer service

Education

Bachelor's degree in Business Administration

Health Care Administration degree

Tools

Soarian

SCM

Job description

MaineGeneral Health is seeking a Patient Access Supervisor to oversee registration and staff at assigned locations in Augusta, ME. The role demands leadership of 25+ staff, directing daily activities and staffing levels to meet service goals.

Ideal candidates bring 2+ years of supervisory experience in healthcare, strong communication, customer service focus, and familiarity with billing and revenue cycle processes such as Soarian and SCM. A business administration background is preferred.