Patient Services Admin & Scheduling Associate

Yale New Haven Health; Westbrook (CT); On-site; USD 38,000 - 48,000; Full time

Job summary

Yale New Haven Health (YNHHS) is seeking a Practice Administrative Associate to coordinate patient care and physician activity, greet patients, answer calls, schedule appointments, and maintain patient records.

The role requires strong organizational and communication skills, experience in patient-facing medical office settings, and proficiency with EMR and Microsoft Office; the candidate will support front desk operations and contribute to quality improvement efforts.

Qualifications

• 1 year of administrative or customer service experience is required.
• Experience in a physician's office/medical practice, hospital, or health system preferred.
• EMR experience preferred.
• Working knowledge of Microsoft Office applications preferred.

Responsibilities

• Maintain appointment schedule template and communicate changes to staff and physicians.
• Coordinate front desk and check-in process to ensure quality, cost-effective services.
• Answer phones, take messages, and route to appropriate personnel.
• Execute pre-authorizations for insurance for upcoming tests and procedures.
• Maintain electronic medical records or paper charts per policy.
• Handle daily tasks: messages, voicemails, faxes, mail, and photocopying; distribute accordingly.
• Collect and reconcile co-pays and cash drawers in Epic per policy.
• Participate in quality improvement activities and staff meetings.
• Interact professionally with patients and staff from diverse backgrounds.
• Provide cross-coverage as needed; assist with on-call status.

Skills

Organizational skills

Communication

Customer service

Teamwork

Multi-tasking

EMR experience

Microsoft Office

Education

High School degree

Tools

EMR systems

Microsoft Office

Job description

Yale New Haven Health (YNHHS) is seeking a Practice Administrative Associate to coordinate patient care and physician activity, greet patients, answer calls, schedule appointments, and maintain patient records.

The role requires strong organizational and communication skills, experience in patient-facing medical office settings, and proficiency with EMR and Microsoft Office; the candidate will support front desk operations and contribute to quality improvement efforts.