Patient Care Admin - Front Desk Scheduling

Yale NewHaven Health; Fairfield (CT); On-site; USD 36,000 - 48,000; Full time

Job summary

Yale NewHaven Health seeks a Practice Administrative Associate to coordinate patient care and physician activity. You will greet patients, answer calls, schedule appointments, and maintain medical records in accordance with organizational policies.

The role requires 1 year of administrative or customer service experience, with a preference for prior experience in a physician's office or hospital. Strong organizational and communication skills are essential for success in this role.

Qualifications

• High School degree or equivalent required.
• 1 year of administrative or customer service experience required; prior medical office experience preferred.
• Excellent organizational and communication skills; ability to multitask and work with diverse teams.

Responsibilities

• Greet patients and visitors; answer phones and take messages.
• Schedule appointments and coordinate check-in process.
• Maintain patient records in EMR and paper charts.
• Obtain necessary information and signatures per policies.
• Coordinate insurance pre-authorizations for tests/procedures.
• Support front desk operations and maintain telephone etiquette.
• Assist with billing cash handling and co-pay reconciliation.

Skills

Customer service

Communication

Multitasking

Teamwork

Education

High School degree or equivalent

Tools

EMR (Epic) experience

Microsoft Office

Job description

Yale NewHaven Health seeks a Practice Administrative Associate to coordinate patient care and physician activity. You will greet patients, answer calls, schedule appointments, and maintain medical records in accordance with organizational policies.

The role requires 1 year of administrative or customer service experience, with a preference for prior experience in a physician's office or hospital. Strong organizational and communication skills are essential for success in this role.