Patient Care Front Desk Coordinator

Yale NewHaven Health; New Haven (CT); On-site; USD 42,000 - 54,000; Full time

Job summary

Yale NewHaven Health is seeking a Practice Administrative Associate to coordinate patient care and physician activity by greeting patients, answering calls, scheduling appointments, and maintaining medical records in accordance with policy.

You will handle front desk operations, process pre-authorizations, manage co-pays in Epic, and support quality improvement efforts while delivering patient-centered service with professionalism across diverse backgrounds.

Qualifications

• High School degree or equivalent required.
• 1 year of administrative or customer service experience is required. Prior experience working within a physician's office/medical practice, hospital, or health system preferred.
• Excellent organizational, communication, customer service, and teamwork skills required.
• Ability to multi-task is essential.
• EMR experience preferred.
• Working knowledge of Microsoft Office applications preferred.
• Core philosophy or values consistent with a patient-centered approach to care.
• Demonstrates professional, appropriate, effective and tactful written, verbal and nonverbal communication with patients, families, medical staff, colleagues, vendors, and other departments throughout the continuum of care to promote continuity of care and services and enhance clinical image.

Responsibilities

• Maintain appointment schedule template (alterations, deletions, additions) and communicate changes to staff and physicians.
• Coordinate front desk operations to ensure quality, cost-effective services.
• Answer office telephone lines and relay messages to appropriate personnel.
• Execute pre-authorizations as required by insurance for upcoming tests and procedures.
• Maintain electronic medical records and/or paper charts per policies.
• Handle daily tasks: messages, voicemail, faxes, filing, mail.
• Collect and reconcile co-payments in Epic per policy.
• Participate in quality improvement activities and staff meetings.
• Interact professionally with patients from diverse backgrounds.
• Provide cross-coverage and assist with on-call status; may assist with chaperone duties.

Skills

Organizational

Communication

Customer service

Teamwork

Multitasking

Professional communication

Education

High School diploma or equivalent

Tools

EMR experience

Microsoft Office

Job description

Yale NewHaven Health is seeking a Practice Administrative Associate to coordinate patient care and physician activity by greeting patients, answering calls, scheduling appointments, and maintaining medical records in accordance with policy.

You will handle front desk operations, process pre-authorizations, manage co-pays in Epic, and support quality improvement efforts while delivering patient-centered service with professionalism across diverse backgrounds.