Patient Service Specialist - Medical Front Office

Select Medical; Lakeway (TX); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

PTO and Extended Illness Days

401(k) retirement plan with company m

Short and Long Term Disability

Personal and Family Medical Leave

PSS Ladder Program

Job summary

Baylor Scott & White Institute for Rehabilitation - Outpatient in Lakeway, TX is hiring a Patient Service Specialist (PSS) to join our front desk team. This full-time, entry-level role offers starting pay of $19-$25 per hour, with hours varying Monday through Friday 7am–7pm and opportunities to support administrative operations across locations.

Responsibilities include greeting patients, answering phones, processing intake, insurance verification, scheduling, and managing front-office tasks.

Qualifications

• HS diploma or GED is required.
• Preferred: customer service experience.
• Knowledge of insurance verification and healthcare administration is preferred.

Responsibilities

• Greets patients.
• Answers phones.
• Patient intake and data entry.
• Insurance verification and pre-authorization.
• Schedules patient appointments.
• Operates front office of outpatient centers.
• Supports therapists and therapy assistants.
• Daily cash balancing and weekly banking deposits.

Skills

Customer service

Data entry

Phone handling

Education

HS diploma or GED

Tools

Insurance verification

Job description

Overview

Baylor Scott & White Institute for Rehabilitation

Lakeway, TX

Patient Service Specialist (PSS)

Hours: vary between Monday - Friday 7am - 7pm

Full Time

Compensation depends upon candidate's years of experience and internal equity.

This is an entry-level position.

Starting salary: $19 -$25 per hour based off experience

Benefits of becoming a Patient Service Specialist with us:

Westrive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

• Health, Dental, and Vision insurance; Life insurance; Prescription coverage
• Paid Time Off (PTO) and Extended Illness Days (EID)
• A 401(k) retirement plan with company match
• Short and Long Term Disability
• Personal and Family Medical Leave
• PSS Ladder Program

Eligibility and effective dates vary

Responsibilities

Seeking someone that is organized, adaptable and able to work well with others or independently. Candidate will be required to travel to other locations as needed. Candidate to provide outstanding customer service and get things done. We process referrals, schedule patients complete the intake process, data entry, insurance verification, authorizations, review of benefits with patients, copay collection, arriving and scheduling patients, billing reports, closing report and other task as needed.

• Greets patients
• Answers phones
• Patient intake and data entry
• Insurance verification and pre-authorization
• Schedules patient appointments
• Operates front office of outpatient centers
• Supports therapists and therapy assistants
• Daily cash balancing and weekly banking deposits

Qualifications

• HS diploma or GED is required

Preferred Experience

• Customer service experience
• Knowledge of insurance verification
• Healthcare, medical, or dental office administration

#BSWIR-Outpatient

Additional Data

Equal Opportunity Employer including Disabled/Veterans

Location : Location

US-TX-Lakeway

Job ID

386437

Position Type

Full Time

Experience (Years)

1

Category

Administrative - Administrative Services

Company

Baylor Scott & White Institute for Rehabilitation - Outpatient