Patient Service Specialist - Medical Front Office

Rush University Medical Center; Arlington (TX); Sur place; USD 26 000 - 34 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

Life insurance

Prescription coverage

PTO and Extended Illness Days

401(k) with company match

Short and Long Term Disability

Personal and Family Medical Leave

PSS Ladder Program

Résumé du poste

Baylor Scott & White Institute for Rehabilitation in Arlington, TX is hiring a Patient Service Specialist (PSS). This full-time role handles referrals, scheduling, intake, insurance verification, copay collection, billing reports, and more in a fast-paced outpatient setting.

The ideal candidate is organized, detail-oriented, and customer-service oriented, with HS diploma or GED and knowledge of insurance verification. Healthcare office experience is preferred; travel not required.

Qualifications

• HS diploma or GED required.
• Customer service experience preferred.
• Knowledge of insurance verification.
• Healthcare, medical, or dental office administration experience preferred.

Responsabilités

• Coordinates patient appointments with Center manager to minimize cancellations and support treatment adherence.
• Registers patient information with complete forms in the EMR.
• Verifies patient insurance and obtains required authorizations; explains benefits and responsibilities.
• Collects patient payments and copays at visits.
• Scans and maintains medical documents.
• Reconciles and posts charges daily and generates reports for clean claim processing.
• Responds to information requests from patients, other departments, or physicians.

Connaissances

Customer service experience

Knowledge of insurance verification

Healthcare, medical, or dental office

Formation

HS diploma or GED

Description du poste

Overview

Baylor Scott & White Institute for Rehabilitation

Arlington (Cooper), TX

Patient Service Specialist (PSS)

Hours: vary between Monday - Friday 7am - 7pm

Full Time

Compensation depends upon candidate’s years of experience and internal equity.

This is an entry-level position.

Starting salary: $19 - $25 per hour based off experience

Benefits of becoming a Patient Service Specialist with us:

We strive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

• Health, Dental, and Vision insurance; Life insurance; Prescription coverage
• Paid Time Off (PTO) and Extended Illness Days (EID)
• A 401(k) retirement plan with company match
• Short and Long Term Disability
• Personal and Family Medical Leave
• PSS Ladder Program

*Eligibility and effective dates vary

Responsibilities

We are looking for someone that is organized, detail oriented, flexible and able to work well with others or independently. Someone who can provide outstanding customer service in a fast paced environment. We process referrals, schedule patients, complete the intake process & data entry, insurance verification, authorizations and review of benefits with patients, copay collection, arriving and scheduling patients, billing reports, closing reports and other tasks as needed.

• Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.
• Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
• Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
• Collects toward patient responsibility at each visit.
• Scan and maintain medical documents.
• Reconciles and posts charges daily and other reporting to ensure clean claim processing.
• Responds to all request for information from patients, other department and physicians.
• Maintains office, orders supplies and manages mail.
• Willingness to adjust schedule to center needs.
• Travels Attends all mandatory meetings and in-service education programs.
• Travels to non-home location center or other site for coverage when necessary.

Qualifications

• HS diploma or GED is required

Preferred Experience

• Customer service experience
• Knowledge of insurance verification
• Healthcare, medical, or dental office administration

#BSWIR-Outpatient

Additional Data

Equal Opportunity Employer including Disabled/Veterans