Patient Service Specialist - Medical Front Office

Baylor Scott & White Outpatient Rehabilitation; Austin (TX); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health, Dental, Vision

Life Insurance

Prescription Coverage

PTO/EID

401(k) Match

Disability Insurance

Family Medical Leave

PSS Ladder Program

Job summary

Baylor Scott & White Institute for Rehabilitation in Austin, TX seeks a Patient Service Specialist (PSS) to join our outpatient front desk.

You will greet patients, handle intake, verify insurance, schedule appointments, and manage front-office operations while supporting therapists.

Qualifications

• HS diploma or GED is required.
• Entry-level PSS role; requires organization and teamwork.
• Travel to other locations as needed.

Responsibilities

• Greet patients and answer phones.
• Patient intake and data entry.
• Insurance verification and pre-authorization.
• Schedule patient appointments.
• Operate front office of outpatient centers.
• Support therapists and therapy assistants.
• Daily cash balancing and weekly banking deposits.

Skills

Customer service

Insurance verification

Office administration

Education

HS diploma or GED

Job description

Baylor Scott & White Institute for Rehabilitation

Austin, TX (Onion Creek)

Patient Service Specialist (PSS)

Hours: vary between Monday - Friday 7am - 7pm

Full Time

Compensation depends upon candidate’s years of experience and internal equity.

This is an entry-level position.

Starting salary: $19 -$25 per hour based off experience

Benefits Of Becoming a Patient Service Specialist With Us

We strive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

• Health, Dental, and Vision insurance; Life insurance; Prescription coverage
• Paid Time Off (PTO) and Extended Illness Days (EID)
• A 401(k) retirement plan with company match
• Short and Long Term Disability
• Personal and Family Medical Leave
• PSS Ladder Program
• Eligibility and effective dates vary

Seeking someone that is organized, adaptable and able to work well with others or independently. Candidate will be required to travel to other locations as needed. Candidate to provide outstanding customer service and get things done. We process referrals, schedule patients complete the intake process, data entry, insurance verification, authorizations, review of benefits with patients, copay collection, arriving and scheduling patients, billing reports, closing report and other task as needed.

• Greets patients
• Answers phones
• Patient intake and data entry
• Insurance verification and pre-authorization
• Schedules patient appointments
• Operates front office of outpatient centers
• Supports therapists and therapy assistants
• Daily cash balancing and weekly banking deposits
• HS diploma or GED is required

Preferred Experience

• Customer service experience
• Knowledge of insurance verification
• Healthcare, medical, or dental office administration

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