Patient Service Specialist - Medical Front Office

Baylor Scott & White Outpatient Rehabilitation; Flower Mound (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

Baylor Scott & White Institute for Rehabilitation in Flower Mound, TX is seeking a Patient Service Specialist (PSS). This is a full-time, 32-hour-per-week role with hours Mon-Thu 10a-7p; flexibility to cover nearby clinics as needed.

Starting salary ranges from $18 to $25 per hour based on experience; compensation depends on years of experience and internal equity. The ideal candidate is organized, adaptable and capable of working well with others or independently.

Qualifications

• Customer service experience preferred.
• Knowledge of insurance verification processes.
• Experience in healthcare/medical office administration preferred.

Responsibilities

• Greet patients and answer phones.
• Handle patient intake and data entry.
• Verify insurance and obtain pre-authorizations.
• Schedule patient appointments and day-to-day front desk tasks.
• Balance daily cash and assist with banking deposits.

Skills

Customer service

Insurance verification

Healthcare office administration

Education

HS diploma or GED

Job description

Baylor Scott & White Institute for Rehabilitation

Flower Mound, TX

Patient Service Specialist (PSS)

Full Time- 32 hr position

Hours: Mon-Thurs 10a-7p

Must be flexible with hours and willing to help cover surrounding clinics if needed

Compensation depends upon candidate’s years of experience and internal equity.

This is an entry-level position.

Starting salary: $18 - $25 per hour based off experience.

Seeking someone that is organized, adaptable and able to work well with others or independently. Candidate will be required to travel to other locations as needed. Candidate to provide outstanding customer service and get things done. We process referrals, schedule patients complete the intake process, data entry, insurance verification, authorizations, review of benefits with patients, copay collection, arriving and scheduling patients, billing reports, closing report and other task as needed.

• Greets patients
• Answers phones
• Patient intake and data entry
• Insurance verification and pre-authorization
• Schedules patient appointments
• Operates front office of outpatient centers
• Supports therapists and therapy assistants
• Daily cash balancing and weekly banking deposits

HS diploma or GED is required

Preferred Experience

• Customer service experience
• Knowledge of insurance verification
• Healthcare, medical, or dental office administration

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