Patient Service Specialist - Medical Front Office

Baylor Scott & White Outpatient Rehabilitation; Royse City (TX); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

Life insurance

PTO and EID

401(k) with company match

Short and Long Term Disability

Family Medical Leave

PSS Ladder Program

Job summary

Baylor Scott & White Institute for Rehabilitation in Royse City, TX is seeking an entry-level Patient Service Specialist (PSS). This full-time role involves front desk duties, insurance verifications, scheduling, and office tasks in a busy medical setting.

Starting pay ranges from $19 to $25 per hour, based on experience. Benefits include health/dental/vision, PTO, 401(k) with company match, and more. Flexibility to travel for coverage may be required.

Qualifications

• Looking for a customer service, detail oriented individual in a fast paced environment.
• Tasks include check in/out, insurance verifications, scheduling, reports, faxing and scanning.
• HS diploma or GED required.

Responsibilities

• Coordinates patient appointments with Center manager to minimize cancellations and support treatment adherence.
• Registers patient information and ensures forms are complete and accurate in the EMR.
• Verifies patient insurance and obtains required authorizations; explains benefits and financial responsibilities.
• Collects patient responsibility at each visit.
• Scans and maintains medical documents.
• Reconciles and posts charges daily and completes related reporting.
• Responds to information requests from patients, other departments, and physicians.
• Maintains office and orders supplies.
• Willing to adjust schedule to center needs.
• Travels to non-home location centers or other sites for coverage.
• HS diploma or GED is required.

Skills

Customer service

Insurance verification

Healthcare admin

Education

HS diploma or GED

Job description

Baylor Scott & White Institute for Rehabilitation

Royse City, TX

Patient Service Specialist (PSS)

Hours: vary between Monday - Friday 7am - 7pm

Full Time

Compensation depends upon candidate’s years of experience and internal equity.

This is an entry-level position.

Starting salary: $19 - $25 per hour based off experience

Benefits Of Becoming a Patient Service Specialist With Us

• Health, Dental, and Vision insurance; Life insurance; Prescription coverage
• Paid Time Off (PTO) and Extended Illness Days (EID)
• A 401(k) retirement plan with company match
• Short and Long Term Disability
• Personal and Family Medical Leave
• PSS Ladder Program
• Eligibility and effective dates vary

Looking for a customer service, detail oriented individual who is able to work in a fast paced environment. Tasks include check in, check out, insurance verifications, scheduling, reports, faxing and scanning, and other office duties.

• Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.
• Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
• Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
• Collects towards patient responsibility at each visit.
• Scan and maintain medical documents.
• Reconciles and posts charges daily and other reporting to ensure clean claim processing.
• Responds to all request for information from patients, other department and physicians.
• Maintains office, orders supplies and manages mail.
• Willingness to adjust schedule to center needs.
• Travels Attends all mandatory meetings and in-service education programs.
• Travels to non-home location center or other site for coverage when necessary.
• HS diploma or GED is required

Preferred Experience

• Customer service experience
• Knowledge of insurance verification
• Healthcare, medical, or dental office administration

BSWIR-Outpatient