Patient Service Specialist - Medical Front Office

Select Medical; Georgetown (TX); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

Life insurance

Paid Time Off

401(k) retirement plan with company/ER

Short and Long Term Disability

Personal and Family Medical Leave

PSS Ladder Program

Job summary

Baylor Scott & White Institute for Rehabilitation in Georgetown, TX seeks an entry-level Patient Service Specialist (PSS) to travel between outpatient clinics. The role involves processing referrals, scheduling, insurance verification, authorizations, data entry, copay collection, and billing support across Georgetown, Liberty Hill, and Burnet areas.

The position is full-time with hours 7am–7pm, traveling to multiple centers as needed. Starting pay is $18–$25 per hour based on experience.

Qualifications

• HS diploma or GED is required.
• Prefer experience in customer service.
• Knowledge of insurance verification.

Responsibilities

• Coordinates patient appointments to minimize cancellations and support treatment adherence.
• Registers patient information in the EMR with signatures and accurate data.
• Verifies insurance and obtains required authorizations before visits; explains benefits and billing.
• Collects patient responsibility at each visit.
• Scans and maintains medical documents.
• Reconciles and posts charges daily to ensure clean claim processing.
• Responds to information requests from patients, other departments, and physicians.
• Maintains office; orders supplies and manages mail.
• Travels to attend mandatory meetings and in-service education.
• Travels to non-home location centers for coverage when necessary.

Skills

Customer service experience

Insurance verification

Healthcare office administration

Education

HS diploma or GED

Job description

Overview

Baylor Scott & White Institute for Rehabilitation

Georgetown (NW), TX

Patient Service Specialist (PSS) - Float

Hours: vary between Monday - Friday 7am - 7pm

Full Time

Candidate will be required to travel to multiple outpatient clinics as needed.

Areas of coverage include (but not limited to): Georgetown, Liberty Hill, and Burnet

Compensation depends upon candidate’s years of experience and internal equity.

This is an entry-level position.

Starting salary: $18 - $25 per hour based off experience

Benefits of becoming a Patient Service Specialist with us:

We strive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

• Health, Dental, and Vision insurance; Life insurance; Prescription coverage
• Paid Time Off (PTO) and Extended Illness Days (EID)
• A 401(k) retirement plan with company match
• Short and Long Term Disability
• Personal and Family Medical Leave
• PSS Ladder Program
• *Eligibility and effective dates vary

Responsibilities

Preferred candidate is organized, detail oriented, flexible and able to work well with others or independently. A self-starter that can provide outstanding customer service and get things done. We process referrals, schedule patients complete the intake process & data entry, insurance verification, authorizations and review of benefits with patients, copay collection, arriving and scheduling patients, billing reports, closing report and other task as needed.

• Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.
• Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
• Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
• Collects toward patient responsibility at each visit.
• Scan and maintain medical documents.
• Reconciles and posts charges daily and other reporting to ensure clean claim processing.
• Responds to all request for information from patients, other department and physicians.
• Maintains office, orders supplies and manages mail.
• Willingness to adjust schedule to center needs.
• Travels Attends all mandatory meetings and in-service education programs.
• Travels to non-home location center or other site for coverage when necessary.

Qualifications

• HS diploma or GED is required

Preferred Experience

• Customer service experience
• Knowledge of insurance verification
• Healthcare, medical, or dental office administration

#BSWIR-Outpatient

Additional Data

Equal Opportunity Employer including Disabled/Veterans