Patient Service Specialist - Medical Front Office

Baylor Scott & White Outpatient Rehabilitation; Prosper (TX); On-site; USD 24,796 - 34,440; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

Paid Time Off (PTO)

401(k) retirement plan with company match

Short and Long Term Disability

Personal and Family Medical Leave

PSS Ladder Program

Job summary

A healthcare provider in Prosper, TX, is seeking a Patient Service Specialist (PSS) for a full-time position. The PSS will coordinate patient appointments, verify insurance, and maintain medical documents. This entry-level role offers a starting salary between $18 and $25 per hour, depending on experience. Benefits include health insurance, PTO, and a 401(k) plan. The ideal candidate is organized, detail-oriented, and possesses excellent customer service skills. Flexible work hours are required between Monday and Friday.

Qualifications

• HS diploma or GED is required.
• Customer service experience preferred.
• Knowledge of insurance verification preferred.
• Experience in healthcare, medical, or dental office administration preferred.

Responsibilities

• Coordinates patient appointments with the Center manager.
• Registers patient information and ensures completeness of forms.
• Verifies patient insurance and obtains authorizations.
• Collects patient responsibility at each visit.
• Maintains medical documents and office supplies.

Job description

Baylor Scott & White Institute for Rehabilitation

Prosper, TX

Patient Service Specialist (PSS)

Hours: vary between Monday - Friday 7am - 7pm
Full Time
Compensation depends upon candidate’s years of experience and internal equity.
This is an entry-level position.
Starting salary: $18 - $25 per hour based off experience

Benefits Of Becoming a Patient Service Specialist With Us

• Health, Dental, and Vision insurance; Life insurance; Prescription coverage
• Paid Time Off (PTO) and Extended Illness Days (EID)
• A 401(k) retirement plan with company match
• Short and Long Term Disability
• Personal and Family Medical Leave
• PSS Ladder Program
• Eligibility and effective dates vary

We are looking for someone that is organized, detail oriented, flexible and able to work well with others or independently. Someone who can provide outstanding customer service in a fast paced environment. We process referrals, schedule patients, complete the intake process & data entry, insurance verification, authorizations and review of benefits with patients, copay collection, arriving and scheduling patients, billing reports, closing reports and other tasks as needed.

Responsibilities

• Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.
• Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
• Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
• Collects toward patient responsibility at each visit.
• Scan and maintain medical documents.
• Reconciles and posts charges daily and other reporting to ensure clean claim processing.
• Responds to all request for information from patients, other department and physicians.
• Maintains office, orders supplies and manages mail.
• Willingness to adjust schedule to center needs.
• Travels Attends all mandatory meetings and in-service education programs.
• Travels to non-home location center or other site for coverage when necessary.

Qualifications

HS diploma or GED is required

Preferred Experience

• Customer service experience
• Knowledge of insurance verification
• Healthcare, medical, or dental office administration

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