Patient Service Specialist - Medical Front Office

Baylor Scott & White Institute for Rehabilitation; Pflugerville (TX); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

Paid Time Off (PTO) and Extended Ill.,

401(k) with company match

Short and Long Term Disability

Family Medical Leave

PSS Ladder Program

Job summary

Baylor Scott & White Institute for Rehabilitation in Austin (Pflugerville) is seeking a Patient Service Specialist (PSS) to join our outpatient front office. This full-time role requires welcoming patients, handling intake, coordinating referrals, and supporting therapists while ensuring smooth daily operations.

Starting pay is $19–$25 per hour, depending on experience, with benefits including health/dental/vision, PTO/EID, a 401(k) match, disability coverage and family medical leave.

Qualifications

• HS diploma or GED is required.
• Preferred experience in customer service, healthcare, or insurance verification.
• Knowledge of insurance verification is helpful.

Responsibilities

• Greet patients and answer phones.
• Patient intake and data entry.
• Insurance verification and pre-authorization.
• Schedule patient appointments.
• Operate front office of outpatient centers.
• Support therapists and therapy assistants.
• Daily cash balancing and weekly banking deposits.

Skills

Customer service

Communication

Organizational skills

Education

HS diploma or GED

Job description

Overview

Baylor Scott & White Institute for Rehabilitation

Austin, TX (Pflugerville)

Patient Service Specialist (PSS)

Hours: vary M- F between 7am - 7pm

Full Time

Compensation depends upon candidate’s years of experience and internal equity.

Starting salary: $19 - $25 per hourbased off experience

Benefits of becoming a Patient Service Specialist with us:

We strive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

• Health, Dental, and Vision insurance; Life insurance; Prescription coverage
• Paid Time Off (PTO) and Extended Illness Days (EID)
• A 401(k) retirement plan with company match
• Short and Long Term Disability
• Personal and Family Medical Leave
• PSS Ladder Program

*Eligibility and effective dates vary

Responsibilities

Seeking someone that is organized, adaptable and able to work well with others or independently. Candidate will be required to travel to other locations as needed. Candidateto provide outstanding customer service and get things done. We process referrals, schedule patients complete the intake process, data entry, insurance verification, authorizations, review of benefits with patients, copay collection, arriving and scheduling patients, billing reports, closing report and other task as needed.

• Greets patients
• Answers phones
• Patient intake and data entry
• Insurance verification and pre-authorization
• Schedules patient appointments
• Operates front office of outpatient centers
• Supports therapists and therapy assistants
• Daily cash balancing and weekly banking deposits

Qualifications

• HS diploma or GED is required

Preferred Experience

• Customer service experience
• Knowledge of insurance verification
• Healthcare, medical, or dental office administration

#BSWIR-Outpatient

Additional Data

Equal Opportunity Employer including Disabled/Veterans