Patient Service Specialist - Medical Front Office

Rush University Medical Center; Coppell (TX); On-site; USD 26,000 - 34,000; Full time

Job summary

Baylor Scott & White Institute for Rehabilitation in Coppell, TX is seeking a Patient Service Specialist (PSS) to join our outpatient front office team. You will greet patients, schedule appointments, verify insurance, and handle data entry with accuracy and a patient-centered approach.

The role requires an HS diploma or GED and strong customer service skills. You may travel to other clinics as needed; daily cash handling and collaboration with therapists are also part of the responsibilities.

Qualifications

• HS diploma or GED is required.

Responsibilities

• Greet patients and answer phones.
• Handle patient intake and data entry.
• Verify insurance and obtain pre-authorizations.
• Schedule patient appointments and manage front desk operations.
• Balance cash daily and make weekly deposits.
• Support therapists and therapy assistants.
• Travel to other locations as needed.

Skills

Customer service

Data entry

Phone etiquette

Insurance verification

Scheduling

Education

HS diploma or GED

Job description

Overview

Baylor Scott & White Institute for Rehabilitation

Coppell, TX

Patient Service Specialist (PSS)

Shift Hours

Monday - Thursday

2PM-7Pm

Friday

7AM - 4PM

Compensation depends upon candidate’s years of experience and internal equity.

Starting salary: $19 - $25 per hour based off experience

Responsibilities

Seeking someone that is organized, adaptable and able to work well with others or independently. Candidate will be required to travel to other locations as needed. Candidate to provide outstanding customer service and get things done. We process referrals, schedule patients complete the intake process, data entry, insurance verification, authorizations, review of benefits with patients, copay collection, arriving and scheduling patients, billing reports, closing report and other task as needed.

• Greets patients
• Answers phones
• Patient intake and data entry
• Insurance verification and pre-authorization
• Schedules patient appointments
• Operates front office of outpatient centers
• Supports therapists and therapy assistants
• Daily cash balancing and weekly banking deposits

Qualifications

• HS diploma or GED is required

Preferred Experience

• Customer service experience
• Knowledge of insurance verification
• Healthcare, medical, or dental office administration

#BSWIR-Outpatient

Additional Data

Equal Opportunity Employer including Disabled/Veterans