Patient Service Specialist - Medical Front Office

Baylor Scott & White Outpatient Rehabilitation; Murphy (TX); On-site; USD 24,796 - 34,440; Full time

Benefits offered by this job

Health, Dental, and Vision insurance

Paid Time Off (PTO)

401(k) retirement plan

Short and Long Term Disability

Personal and Family Medical Leave

Job summary

A rehabilitation healthcare provider in Murphy, TX is seeking an Entry Level Patient Service Specialist to coordinate patient appointments and manage medical records. Responsibilities include verifying insurance, explaining billing procedures, and maintaining office operations. Ideal candidates have a high school diploma or GED, with customer service experience and knowledge of insurance verification preferred. Full-time position offers health benefits and a salary ranging from $18 to $25 per hour based on experience.

Qualifications

• Must possess a high school diploma or GED.
• Customer service experience is preferred.
• Knowledge of insurance verification is beneficial.

Responsibilities

• Coordinate patient appointments and minimize cancellations.
• Register patient information and keep accurate records.
• Verify patient insurance and explain benefits.
• Collect patient responsibility at each visit.
• Maintain medical documents and reconcile daily charges.
• Respond to requests from patients and departments.
• Manage office supplies and mail.
• Travel to fulfill coverage and attend mandatory meetings.

Skills

Customer service experience

Knowledge of insurance verification

Healthcare or medical office administration experience

Education

HS diploma or GED

Job description

Patient Service Specialist – Medical Front Office

Baylor Scott & White Institute for Rehabilitation

Murphy, TX

Hours (Mon – Fri): 7:00 AM – 7:00 PM

Full Time

Entry Level

Starting Salary: $18 - $25 per hour (based on experience)

Benefits

• Health, Dental, and Vision insurance; Life insurance; Prescription coverage
• Paid Time Off (PTO) and Extended Illness Days (EID)
• 401(k) retirement plan with company match
• Short and Long Term Disability
• Personal and Family Medical Leave
• PSS Ladder Program

Key Responsibilities

• Coordinate patient appointments, working with Center manager to minimize cancellations and support treatment adherence.
• Register patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
• Verify patient insurance, obtaining required authorizations before patient visit, and explain benefits, financial responsibilities, billing, and outpatient policies.
• Collect patient responsibility at each visit.
• Scan and maintain medical documents.
• Reconcile and post charges daily and produce other reporting to ensure clean claim processing.
• Respond to all requests for information from patients, other departments, and physicians.
• Maintain office, order supplies, and manage mail.
• Willingness to adjust schedule to center needs.
• Travel to attend mandatory meetings and in-service education programs.
• Travel to non-home location center or other site for coverage when necessary.

Minimum Qualifications

• HS diploma or GED required.

Preferred Experience

• Customer service experience.
• Knowledge of insurance verification.
• Experience in healthcare, medical, or dental office administration.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Health Care Provider

Industry

Hospitals and Health Care

#BSWIR-Outpatient