Patient Service Specialist II — Scheduling & Care Coordination

Health First; Melbourne (FL); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Full-Time Schedule

8:00am - 5:00pm

Paygrade PG-27

Job summary

Health First in Melbourne, FL seeks a Patient Service Representative II to deliver friendly, efficient patient experiences through registration, appointment scheduling, and clerical support across multiple departments.

You will gather demographics, verify insurance, input data into the patient management system, collect balances, prepare cost estimates, and coordinate referrals with courtesy. Strong communication and Microsoft Office skills are essential; prior EHR experience is preferred.

Qualifications

• Two (2) years’ experience with an electronic health records system (EHR) OR two (2) years’ relative healthcare experience.
• Knowledge of Microsoft Office applications – Outlook, Teams, Word, Excel, etc.
• Excellent verbal and written communication skills; ability to relate to all customers.

Responsibilities

• Register patients and schedule appointments across specialties.
• Input demographic and insurance information into the patient management system.
• Obtain signatures on consents and distribute information and literature.
• Maintain and communicate schedule changes; coordinate referrals promptly.
• Assist training of new staff on department procedures and applications.
• Handle patient inquiries with courteous service and accurate messaging.

Skills

Verbal & written communication

Customer service

Healthcare terminology

Education

High School Diploma or equivalent

Associate’s degree

Tools

Microsoft Office (Outlook, Teams, Word, Excel)

Job description

Health First in Melbourne, FL seeks a Patient Service Representative II to deliver friendly, efficient patient experiences through registration, appointment scheduling, and clerical support across multiple departments.

You will gather demographics, verify insurance, input data into the patient management system, collect balances, prepare cost estimates, and coordinate referrals with courtesy. Strong communication and Microsoft Office skills are essential; prior EHR experience is preferred.