Patient Services & Scheduling Specialist

OneOncology; Miami (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

SunState Medical Specialists in Florida seeks a Patient Services Specialist to ensure exceptional patient service, anticipate needs, and manage front-desk and billing inquiries. You will support physicians, monitor patient flow, and maintain accurate patient records across the clinic.

Applicants should have medical admin experience, strong organization and communication skills, and comfort with EMR and billing systems.

Qualifications

• High School Diploma or equivalent.
• Administrative experience in a busy, customer-focused environment, medical preferred.
• Handle urgent matters and time-critical medical appointments.
• Strong organization and communication with internal and external stakeholders.
• Experience with billing systems and Microsoft Office.
• Ability to use clinical administration systems.
• Collaborative approach and flexible work style.
• Willingness to travel to other centers.

Responsibilities

• Ensure a high level of patient service and anticipate patient needs.
• Maintain professional service meeting patient requirements and privacy policies.
• Monitor patient flow and direct as needed.
• Answer phone calls promptly and respond to queries.
• Assist Physicians and internal customers with administrative tasks.
• Support billing and insurance inquiries and patient records.

Skills

Administrative experience

Customer service

Attention to detail

Time management

Education

High School Diploma or equivalent

Tools

Microsoft Office

EMR systems

Billing systems

Job description

SunState Medical Specialists in Florida seeks a Patient Services Specialist to ensure exceptional patient service, anticipate needs, and manage front-desk and billing inquiries. You will support physicians, monitor patient flow, and maintain accurate patient records across the clinic.

Applicants should have medical admin experience, strong organization and communication skills, and comfort with EMR and billing systems.