Patient Experience Concierge

Health First; Melbourne (FL); On-site; USD 34,000 - 42,000; Full time

Job summary

Health First is hiring a Patient Service Representative I in Melbourne, FL. You will handle patient registration, scheduling, and a range of clerical duties with a focus on accuracy and customer service.

The role emphasizes collecting demographic and insurance data, verifying eligibility, and communicating cost estimates to patients. A background in healthcare terminology and strong communication skills are essential.

Qualifications

• Experience with Microsoft Outlook, Word, Excel and related Office tools.
• Strong verbal and written communication abilities.
• Ability to relate well to customers in a healthcare setting.

Responsibilities

• Register patients and manage documentation with accuracy.
• Schedule appointments and coordinate referrals promptly.
• Collect and verify demographic and insurance information.
• Obtain signatures on consents and distribute literature.
• Check patient insurance eligibility and update records.
• Provide cost estimates and communicate patient responsibility.
• Balance daily cash and reconcile payments in the PM system.
• Prepare next day’s workload for scheduled patients.

Skills

Microsoft Office

Communication skills

Customer service

Healthcare terminology

Education

High School Diploma or equivalent

Associate’s degree (preferred)

Job description

Health First is hiring a Patient Service Representative I in Melbourne, FL. You will handle patient registration, scheduling, and a range of clerical duties with a focus on accuracy and customer service.

The role emphasizes collecting demographic and insurance data, verifying eligibility, and communicating cost estimates to patients. A background in healthcare terminology and strong communication skills are essential.