Patient Services and Scheduling Coordinator

Florida Medical Clinic Orlando Health; Tampa (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Florida Medical Clinic Orlando Health is seeking a Front Office Assistant to support ambulatory/physician office operations. Responsibilities include patient registration, appointment scheduling, and handling referrals under supervision by Practice Operations leadership.

Ideal candidates have at least six months in a clerical or customer service role and can manage patient information, phone coverage, and routine office duties with professionalism and adherence to policies.

Qualifications

• Six months of clerical, office, or customer service experience preferred.
• Ability to schedule appointments and obtain pre-certification/authorization when required.
• Demonstrates professionalism in interactions with patients and families.

Responsibilities

• Schedules patient appointments according to protocols and patient preference.
• Obtains accurate patient demographic and insurance information.
• Processes requests for medical records per policies and procedures.
• Maintains compliance with Orlando Health policies and value statements.
• Demonstrates competency with office equipment and answering calls professionally.

Skills

Customer service

Scheduling

Phone etiquette

Medical office experience

Education

High School Diploma

Job description

Florida Medical Clinic Orlando Health is seeking a Front Office Assistant to support ambulatory/physician office operations. Responsibilities include patient registration, appointment scheduling, and handling referrals under supervision by Practice Operations leadership.

Ideal candidates have at least six months in a clerical or customer service role and can manage patient information, phone coverage, and routine office duties with professionalism and adherence to policies.