Patient Experience Specialist — Front Desk & Scheduling

Pediatrix Medical Group, Inc.; Melbourne (FL); On-site; USD 45,000 - 60,000; Full time

Job summary

Pediatrix Medical Group in Melbourne, FL is seeking a Patient Services Associate to deliver friendly check-in, appointment coordination, and front-office support in a busy pediatric practice.

You will verify insurance, collect payments, handle scheduling, and help the care team deliver high-quality care while maintaining HIPAA compliance and compassionate patient service. This role requires strong communication and teamwork in a fast-paced environment.

Qualifications

• Healthcare experience preferred.
• Experience with medical terminology and patient communications.
• Strong customer service and multitasking abilities.

Responsibilities

• Greet and check-in patients; verify demographic and insurance information.
• Collect copayments and outstanding balances; schedule follow-ups.
• Verify insurance eligibility and benefits prior to appointments.
• Prepare daily clinic schedules and chart prep for upcoming visits.
• Maintain HIPAA compliance and support front-office workflows.

Skills

Knowledge of medical terminology

Superior customer service

Excellent verbal and written communic

Fast-paced environment

Multitasking

Team player

Prioritization & deadlines

High-stress resilience

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Pediatrix Medical Group in Melbourne, FL is seeking a Patient Services Associate to deliver friendly check-in, appointment coordination, and front-office support in a busy pediatric practice.

You will verify insurance, collect payments, handle scheduling, and help the care team deliver high-quality care while maintaining HIPAA compliance and compassionate patient service. This role requires strong communication and teamwork in a fast-paced environment.