Patient Service Specialist - Front Desk & Scheduling

Mount Sinai; Halesite (NY); On-site; USD 25,000 - 34,000; Full time

Job summary

The Mount Sinai Health System seeks an Offsite Patient Service Representative to act as a patient liaison in the access center, handling check-in/check-out, scheduling, triage, prior authorizations and referrals with a commitment to quality patient service.

You will answer phones, greet patients, direct callers, and support clinicians while maintaining confidentiality and accuracy in the EMR (Epic/IDX). This role emphasizes teamwork and excellent communication.

Qualifications

• HS/GED required; some college preferred.
• 0-2 years’ experience in a physician practice or hospital setting providing administrative support and patient interaction.
• Proficiency in MS Office; familiarity with Epic and IDX or other EHR systems.

Responsibilities

• Answer phones, greet patients, and route calls with superior customer service.
• Provide clerical support and liaison duties between departments.
• Schedule appointments and manage patient flow per department guidelines.
• Enter data into the EMR (Epic) and coordinate with insurance for authorizations.
• Assist with check-in/check-out, collect co-pays, and maintain confidentiality.

Skills

Customer service

Independent work

Verbal communication

Active listening

Education

HS/GED

Some college

Tools

Epic

IDX

MS Office

Job description

The Mount Sinai Health System seeks an Offsite Patient Service Representative to act as a patient liaison in the access center, handling check-in/check-out, scheduling, triage, prior authorizations and referrals with a commitment to quality patient service.

You will answer phones, greet patients, direct callers, and support clinicians while maintaining confidentiality and accuracy in the EMR (Epic/IDX). This role emphasizes teamwork and excellent communication.