Patient Access & Scheduling Specialist

Mount Sinai Health Systems; New York (NY); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

SEIU 1199-MSH

Job summary

Mount Sinai Health System in New York seeks a Patient Encounter Associate to support patient reception, scheduling, registration and financial pre-clearance, ensuring smooth operations and strong patient satisfaction.

You will verify demographics and insurance, enter data into EPIC, collect payments, assist with prior authorizations, and coordinate with billing and clinical staff to resolve issues.

This role requires HS/GED and at least 1 year in a physician practice; on-site training provided.

Qualifications

• HS/GED; Associates degree preferred.
• 1 year physician practice experience.
• On-site training provided for a minimum one week.

Responsibilities

• Greet patients and update insurance/demographic info in the practice management system.
• Gather registration and financial information for pre-registration and enter into the system.
• Answer phones, schedule, reschedule and cancel appointments per protocol.
• Handle patient check-in, verify demographics, and discuss self-pay policy.
• Facilitate prior authorizations and appointments for diagnostic testing per provider requests.
• Comply with HIPAA and maintain PHI handling standards.

Skills

Communication skills

Customer service

Phone etiquette

Education

HS/GED

Associates degree preferred

Tools

EPIC

Job description

Mount Sinai Health System in New York seeks a Patient Encounter Associate to support patient reception, scheduling, registration and financial pre-clearance, ensuring smooth operations and strong patient satisfaction.

You will verify demographics and insurance, enter data into EPIC, collect payments, assist with prior authorizations, and coordinate with billing and clinical staff to resolve issues.

This role requires HS/GED and at least 1 year in a physician practice; on-site training provided.