Patient Services Concierge & Front Desk Specialist

Talentify; Miami Beach (FL); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Long-term disability coverage

Retirement plan

Paid time off

Tuition reimbursement

Employee assistance program

Wellness program

Job summary

Mount Sinai Medical Center is seeking a Front Desk Associate / Patient Representative to greet patients, manage calls, schedule appointments, verify demographics and insurance data, and support daily office operations.

The role requires 1–3 years in healthcare, a high school diploma, and bilingual English/Spanish. Strong communication skills and proficiency with Microsoft Office are essential; familiarity with billing support is a plus.

Qualifications

• 1–3 years experience in a healthcare setting preferred.
• High School Diploma required.
• Bilingual – English/Spanish preferred.
• Strong interpersonal and communication skills.
• Proficient in Microsoft Office Suite (Word, and Outlook).
• Bilingual preferred.

Responsibilities

• Answers telephone promptly and directs calls to appropriate area.
• Demonstrates telephone etiquette and manages transfers and holds efficiently.
• Efficiently schedules appointments and records them per policy.
• Accurately enters patient demographics and insurance data in the computer.
• Verifies insurance information, collects referrals and authorizations as documented.
• Ensures forms are completed correctly by patients.
• Notifies relevant staff when supplies are low.
• Copies patient records as requested.
• Handles daily receipts, journals, and deposits.
• Prepares batches for daily superbills for physicians and submission to billing.

Skills

Bilingual (English/Spanish)

Interpersonal communication

Microsoft Office

Education

High School Diploma

Job description

Mount Sinai Medical Center is seeking a Front Desk Associate / Patient Representative to greet patients, manage calls, schedule appointments, verify demographics and insurance data, and support daily office operations.

The role requires 1–3 years in healthcare, a high school diploma, and bilingual English/Spanish. Strong communication skills and proficiency with Microsoft Office are essential; familiarity with billing support is a plus.