Patient Experience Specialist - Front Desk & Scheduling

Duly Health and Care; Plainfield (IL); Hybrid; USD 21,000 - 31,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Mental health benefit

Life and disability insurance

Tuition reimbursement

Immediate 401(k) match

Volunteer time off (40 hours)

Parental leave (up to 12 weeks)

Adoption and surrogacy financial help

Job summary

Duly Health and Care is seeking a Patient Service Representative to join our Lisle clinic. You will be the front-line contact for patients, handling check-ins, scheduling, and outreach while upholding exceptional service standards.

You will use EPIC to verify information, collect copays, and coordinate appointments with care teams. A high school diploma and strong communication skills are required; healthcare experience is preferred.

Qualifications

• High school diploma or equivalent required.
• 1 year medical office or clinical setting preferred.
• Experience in receptionist/front desk strongly preferred.

Responsibilities

• Greets patients warmly at check-in/check-out and schedules appointments.
• Manages provider schedules to improve access and reduce wait times.
• Updates patient demographics in EPIC and verifies insurance information.
• Collects copayments, issues receipts and reconciles daily transactions.
• Answers a multi-line phone system and routes inquiries; schedules follow-ups.
• Communicates clearly about Duly clinical personnel to patients and staff.
• Supports scheduling of referrals and in-house specialist appointments.
• Participates in daily/weekly team huddles to share updates and improve workflows.
• Monitors dashboards for scheduling, access, and patient satisfaction; escalates issues as needed.
• Maintains HIPAA compliance and patient confidentiality.

Skills

Customer service

Communication

EPIC EMR

Insurance verification

MS Office

Attention to detail

Time management

Discretion

Team collaboration

Education

High School diploma or equivalent

Tools

EPIC EMR

Microsoft Office

Job description

Duly Health and Care is seeking a Patient Service Representative to join our Lisle clinic. You will be the front-line contact for patients, handling check-ins, scheduling, and outreach while upholding exceptional service standards.

You will use EPIC to verify information, collect copays, and coordinate appointments with care teams. A high school diploma and strong communication skills are required; healthcare experience is preferred.