Patient Access & Front Desk Specialist

Duly Health and Care; Lisle (IL); Hybrid; USD 21,000 - 31,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Mental health benefit

Tuition reimbursement

401(k) match

Paid volunteer time off

Parental leave

Job summary

Duly Health and Care in Lisle, IL is seeking a Patient Service Representative to serve as a friendly front desk anchor, greeting patients and checking them in for appointments while guiding them through a busy clinic workflow.

The role requires strong customer service skills, familiarity with EPIC EMR, and the ability to verify insurance details, collect copays, and coordinate referrals. This full-time position offers competitive benefits and a daytime schedule.

Qualifications

• High School diploma or equivalent required.
• Minimum 1 year of experience in a medical office or clinical setting preferred.
• Experience in a receptionist/front desk role strongly preferred.

Responsibilities

• Greet patients and check in/out; schedule appointments.
• Answer multi-line phone system and route inquiries.
• Collect copays and reconcile daily financials.
• Update patient demographics and verify insurance in EPIC.
• Assist with referral management and follow-up scheduling.
• Maintain accurate records and uphold HIPAA confidentiality.
• Monitor wait times and communicate delays empathetically.

Skills

Customer service

Verbal communication

Written communication

Organization

Education

High School diploma or equivalent

Tools

EPIC EMR

Microsoft Excel

Microsoft Word

Outlook

Job description

Duly Health and Care in Lisle, IL is seeking a Patient Service Representative to serve as a friendly front desk anchor, greeting patients and checking them in for appointments while guiding them through a busy clinic workflow.

The role requires strong customer service skills, familiarity with EPIC EMR, and the ability to verify insurance details, collect copays, and coordinate referrals. This full-time position offers competitive benefits and a daytime schedule.