Patient Experience Specialist (Front Desk & Scheduling)

Duly Health and Care; Naperville (IL); Presencial; USD 23.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

Dental benefits

Vision benefits

Mental health support

Life insurance

Disability insurance

Tuition reimbursement

401(k) match

Volunteer time off

Parental leave

Adoption assistance

Descripción de la vacante

Duly Health and Care in Naperville is seeking a Patient Service Representative to greet patients, schedule appointments, verify insurance, and handle payments in a fast-paced front desk role. You will use EPIC to maintain accurate records and support efficient patient access.

The role emphasizes excellent customer service, teamwork, and HIPAA-compliant practices while contributing to a positive patient experience across a physician-led care network.

Formación

• High School diploma or equivalent required.
• Experience in a medical office or front desk is preferred.
• Excellent customer service and communication skills.

Responsabilidades

• Greet and check in patients; manage appointment scheduling.
• Answer phones, route inquiries, and make outbound calls for appointments.
• Collect copays and receipts; reconcile daily financials with accuracy.

Conocimientos

Customer service

Communication

Microsoft Office

Insurance verification

Data entry

Educación

High School diploma

Herramientas

EPIC EMR

Descripción del empleo

Duly Health and Care in Naperville is seeking a Patient Service Representative to greet patients, schedule appointments, verify insurance, and handle payments in a fast-paced front desk role. You will use EPIC to maintain accurate records and support efficient patient access.

The role emphasizes excellent customer service, teamwork, and HIPAA-compliant practices while contributing to a positive patient experience across a physician-led care network.