Patient Service Specialist: Front Desk & Care Coordination

Brown Medicine; Massachusetts; On-site; USD 25,000 - 41,000; Full time

Job summary

Brown University Health is seeking a Patient Service Specialist to join the administration team. You will handle front desk tasks, answer calls, and document interactions in EPIC while maintaining patient confidentiality.

The role requires strong customer service, clear communication, and experience with EMR systems. Flexible shifts and location, with typical M-F daytime hours in a multi-site practice.

Qualifications

• One to three years in a medical office/clinic setting preferred.
• Strong customer service and communication skills required.
• Experience with EMR systems preferred (Athena a plus).
• Proficient in Microsoft Office suite (Word, Excel, Outlook).

Responsibilities

• Answer and route calls; take messages and convey information to the appropriate physician or staff member.
• Provide high level of customer service to patients and callers.
• Create patient cases and document calls in EPIC EMR.
• Schedule appointments and tests; register patients and verify demographics and insurance details.
• Obtain authorizations or referrals as needed and assist with outreach for patient care.

Skills

Customer service

Communication

Interpersonal skills

Education

High School Diploma or equivalent

Medical Assistant program

Tools

EMR

Microsoft Office

Word

Excel

Outlook

Job description

Brown University Health is seeking a Patient Service Specialist to join the administration team. You will handle front desk tasks, answer calls, and document interactions in EPIC while maintaining patient confidentiality.

The role requires strong customer service, clear communication, and experience with EMR systems. Flexible shifts and location, with typical M-F daytime hours in a multi-site practice.