Patient Scheduling & Service Specialist

Brown University Health; Warwick (RI); On-site; USD 25,000 - 36,000; Full time

Job summary

Brown University Health seeks a patient services scheduler to accurately register patients, schedule appointments, and manage high call volumes with a focus on excellent customer service. The role emphasizes maintaining EMR records, confidentiality, and clear communication with patients and staff.

The position is based in Warwick, RI, with daytime hours (M-F, 8am-4:30pm) and 8-hour daily shifts, offering a professional environment aligned with Brown University Health values (Compassion,

Qualifications

• High school diploma or GED is required.
• Proficient in data entry and typing; knowledge of EMR systems preferred.
• Excellent customer service skills and ability to handle stress.

Responsibilities

• Register patients accurately and schedule appointments per templates.
• Handle large volumes of inbound/outbound calls promptly.
• Resolve issues by clarifying problems and researching solutions.

Skills

Customer service

Data entry

English proficiency

Phone handling

Multitasking

Bi-lingual preferred

Education

High school diploma or GED

Tools

EMR systems

General computer apps

Job description

Brown University Health seeks a patient services scheduler to accurately register patients, schedule appointments, and manage high call volumes with a focus on excellent customer service. The role emphasizes maintaining EMR records, confidentiality, and clear communication with patients and staff.

The position is based in Warwick, RI, with daytime hours (M-F, 8am-4:30pm) and 8-hour daily shifts, offering a professional environment aligned with Brown University Health values (Compassion,