Patient Experience & Scheduling Specialist

Brown Medicine; Dartmouth (MA); On-site; USD 25,000 - 41,000; Full time

Job summary

Brown University Health is seeking a Patient Service Specialist to join the administrative team at our Dartmouth, MA location. You will handle front-desk tasks, answer calls, schedule appointments, and document interactions in EPIC while maintaining patient confidentiality and delivering excellent service.

The role requires strong communication, customer service, and EMR experience, with proficiency in Microsoft Office.

Qualifications

• HighSchool diploma or equivalent required; medical assistant program preferred.
• One to three years medical front desk or MA experience desirable; strong customer service essential.
• Experience with EMR systems strongly preferred; Athena a plus; proficient in MS Office tools.

Responsibilities

• Answer calls, route messages, and provide routine information to callers with professionalism.
• Document calls and messages in EPIC; schedule appointments and tests; verify demographics and insurance information.
• Obtain insurance eligibility, collect co-pays and balances; perform pre-visit planning and authorizations as needed.
• Register patients in EMR; perform outreach and assist with revenue cycle activities; maintain patient confidentiality.

Skills

Customer service

Communication

Interpersonal skills

Education

High School diploma or equivalent

Medical assistant program preferred

Tools

EMR (Athena)

Microsoft Office (Word/Excel/Outlook)

Job description

Brown University Health is seeking a Patient Service Specialist to join the administrative team at our Dartmouth, MA location. You will handle front-desk tasks, answer calls, schedule appointments, and document interactions in EPIC while maintaining patient confidentiality and delivering excellent service.

The role requires strong communication, customer service, and EMR experience, with proficiency in Microsoft Office.