Patient Service Specialist - Full Time

Concentra, Inc; Lakeland (FL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

401(k) Retirement Plan with Employer/2

Medical, Vision, Prescription, Telehe​

Dental Plans

Life & Disability Insurance

Paid Time Off & Extended Illness Days

Colleague Referral Bonus Program

Tuition Reimbursement

Commuter Benefits

Dependent Care Spending Account

Employee Discounts

Job summary

Concentra, Inc is seeking a Patient Service Specialist - Full Time in Lakeland, FL to handle patient registration, scheduling, and front desk duties. You will greet patients, verify information, manage the appointment flow, and support clinical staff with paperwork and coordination.

The role requires strong customer service, attention to detail, and adherence to HIPAA. A high school diploma or GED and 6 months to 1 year of related experience are preferred.

Qualifications

• High school diploma or GED required.
• 6 months to 1 year of related experience preferred.
• Knowledge of state occupational medicine requirements preferred.
• Concentra Core Competencies: Service Mindset, Attention to Detail, Sense of Urgency, Initiative and Flexibility.
• Ability to make decisions using logic to identify facts and solutions.
• Excellent customer service skills and professional conduct.
• Ability to handle confidential information (HIPAA/PHI) per laws and policies.
• Strong communication with employers, patients, providers, and staff.
• Maintain positive working relationships across levels of staff.
• Proficiency in Microsoft Office and data entry in systems.
• Ability to perform front office operations and meet service standards.

Responsibilities

• Greet patients and visitors.
• Direct patients and communicate wait times.
• Obtain authorization as needed for services.
• Check in patients using the patient management system.
• Explain forms and ensure proper completion.
• Answer and direct incoming calls.
• Schedule and remind about appointments; reschedule or cancel as needed.
• Check out patients and file medical records.
• Manage office supplies and printed forms.
• Disseminate paperwork to outside parties and HIPAA-compliant handling.
• Follow HIPAA guidelines and safety rules.
• Attend staff meetings and participate in training.
• Process patient referrals with paperwork and education, coordinating with Client Support Group.
• Assist in daily administrative functions with leadership.
• Maintain a neat, clean facility appearance.
• Scan and distribute employer results; enter charges in the system.
• Review clinician transcriptions and enter charges in the internal system.
• Perform medical assistant duties such as breath alcohol tests, drug screens, TB tests as assigned.

Skills

Service mindset

Attention to detail

Sense of urgency

Initiative

Flexibility

Decision making

Customer service

HIPAA/PHI compliance

Communication

Team collaboration

Microsoft Office

Front office operations

Service standards

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Patient Service Specialist - Full Time

Location: US-FL-Lakeland

Job ID: 351773

Pos. Category: Medical Center - Front Office

Pos. Type: Full Time

Overview

Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.

The Patient Service Specialist performs complex administrative duties including but not limited to patient registration, patient scheduling, providing excellent customer service to clients, and management of multi-line phone system. This role requires a general knowledge of various systems and/or procedures. This position ensures that every patient is treated with quality clinical care and is provided a welcoming and respectful experience.

Responsibilities

• Greet patients and visitors
• Communicate wait times to patients and direct them accordingly
• Obtain authorization, as needed, to process patients for services
• Check in patients using appropriate patient management system
• Explain all required forms to patients and ensure proper completion of all paperwork
• Answer incoming telephone lines and direct the caller accordingly
• Contact patients regarding appointment reminders, rescheduling, or cancellations.
• Check out patients in appropriate patient management system and distribute records
• File paperwork, medical records, and correspondence
• Maintain inventory of office supplies and printed forms
• Manage dissemination of all paperwork to outside parties including non-injury, custody, and control forms
• Follow HIPAA guidelines and safety rules
• Attend center staff meetings
• Participate in initial and ongoing training as required
• Complete processing of patient referrals including accurate checkout, paperwork processing, patient education, and communication with Client Support Group
• Assist Center Operations Director or other leader in managing daily administrative functions
• Assist in maintaining a neat, clean, and orderly appearance throughout the facility
• Use employer reporting tool to scan and distribute employer results and paperwork
• Review clinician transcriptions and enter applicable charges via internal charge entry system.
• Perform some medical assistant duties such as breath alcohol tests, drug screens, TB skin test reads and/or other duties as assigned/approved by medical leadership

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Education Level: High School Diploma or GED

Job-Related Experience

• 6 months to 1 year
• Working knowledge of state-specific occupational medicine requirements preferred

Job-Related Skills/Competencies

• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Demonstrated effective communication and interaction with employers, patients, providers, and other employees
• Demonstrated ability to maintain working relationship with all levels of employees
• Demonstrated excellent customer service skills
• Demonstrated intermediate knowledge of Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applications
• Ability to perform all aspects of front office operations
• Drive to achieve or exceed established service standards

Additional Data

• 401(k) Retirement Plan with Employer Match
• Medical, Vision, Prescription, Telehealth, & Dental Plans
• Life & Disability Insurance
• Paid Time Off & Extended Illness Days Offered
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Commuter Benefits
• Dependent Care Spending Account
• Employee Discounts

This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.