Patient Service Specialist - Front Desk

Summit Medical Group; Ridgewood (NY); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

FSA health care

401k savings plan

Job summary

VillageMD is seeking a Patient Service Representative in Ridgewood, NY to welcome patients and manage front-desk duties. You will register patients, coordinate appointments, and support the team with timely patient flow and accurate information entry.

The role requires strong communication, a high school diploma, and experience in fast-paced service environments. Bilingual skills are a plus depending on the site. On-site position with comprehensive benefits.

Qualifications

• Excellent verbal and written communication skills.
• Experience in high-volume/high-intensity service environments preferred.
• Detail-oriented and a team player with professional attitude.
• Able to interact effectively with physicians, patients and staff.
• Bilingual abilities preferred depending on site location.

Responsibilities

• Greet and welcome patients.
• Coordinate patient intake and appointments.
• Enter/update patient information in the system.
• Assist patients with paperwork as needed.
• Scan, update and file medical records.
• Answer phone questions promptly and courteously.
• Verify insurance eligibility and liaise with Billing as needed.
• Handle cash and co-pays accurately.
• Provide outstanding patient service.
• Relay wait times and inquiries to site management.

Skills

Communication skills

Customer service experience

Typing speed 55 wpm

Bilingual abilities

Team player

Education

High School Diploma or GED

Job description

VillageMD is seeking a Patient Service Representative in Ridgewood, NY to welcome patients and manage front-desk duties. You will register patients, coordinate appointments, and support the team with timely patient flow and accurate information entry.

The role requires strong communication, a high school diploma, and experience in fast-paced service environments. Bilingual skills are a plus depending on the site. On-site position with comprehensive benefits.