Patient Services Specialist & Front Desk

Summit Health; City of Yonkers (NY); On-site; USD 25,000 - 30,000; Full time

Job summary

VillageMD is seeking a friendly, detail‑oriented Front Desk/Patient Service Representative in Yonkers, NY. You will greet patients, manage the front desk, handle calls, collect payments, and verify insurance.

You will also schedule appointments, process referrals, and assist with documentation and pre‑authorizations to support efficient patient care. Qualified candidates have a high school diploma or GED (associate degree preferred) and strong customer service, communication, and computer

Qualifications

• High school diploma or GED required; associate degree preferred.
• Excellent customer service and English communication skills required.
• Ability to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office terminology and standard office software preferred.
• Experience with EHR and practice management systems is preferred.

Responsibilities

• Greet visitors and patients professionally and direct them appropriately.
• Maintain efficient patient flow and provide excellent customer service.
• Answer calls, take messages, and direct inquiries with proper etiquette.
• Inform patients of delays and assist with comfort during waits.
• Process self-pay charges, collect payments, and reconcile daily receipts.
• Scan insurance cards, verify insurance, and update patient accounts.
• Schedule appointments and manage waitlists per guidelines; confirm future visits.
• Enter orders for tests/procedures and assist with pre-authorizations.
• Communicate issues to supervisor promptly and professionally.

Skills

Customer service

Communication

Multitasking

English proficiency

Medical office knowledge

Education

High school diploma or GED

Associate degree preferred

Tools

EHR systems

Practice management system

Windows-based environment

Job description

VillageMD is seeking a friendly, detail‑oriented Front Desk/Patient Service Representative in Yonkers, NY. You will greet patients, manage the front desk, handle calls, collect payments, and verify insurance.

You will also schedule appointments, process referrals, and assist with documentation and pre‑authorizations to support efficient patient care. Qualified candidates have a high school diploma or GED (associate degree preferred) and strong customer service, communication, and computer