Patient Service Advocate & Scheduling Specialist

Summit Health; New York (NY); On-site; USD 25,000 - 30,000; Full time

Job summary

VillageMD is seeking a motivated Front Desk/Patient Service Representative to join our busy practice in New York. You will greet patients, manage registrations, handle calls, verify insurance, schedule appointments, and support pre-authorizations to ensure smooth patient care workflows.

Ideal candidates will have strong customer service skills, English proficiency, and the ability to multitask in a fast-paced healthcare environment.

Qualifications

• High School graduate or GED required; Associate Degree preferred.
• Ability to communicate in English, both orally and in writing.
• Must have excellent customer service skills.
• Must have the ability to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office terminology preferred.
• Basic proficiency in computer use; experience with Windows-based environments preferred.
• Experience with EHR, Practice Management System and related systems preferred.

Responsibilities

• Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
• Maintains efficient patient flow through registration and provides excellent customer service.
• Answers电话 promptly, directs calls appropriately, takes accurate messages and delivers to the correct person.
• Informs patients of delays and assists with patient comfort during delays.
• Posts self-pay charges, collects payments, provides receipts, and reconciles daily payments.

Skills

Customer service

Phone etiquette

Data entry

Multitasking

Education

High School/GED

Associate degree preferred

Tools

EHR system

Practice management

Job description

VillageMD is seeking a motivated Front Desk/Patient Service Representative to join our busy practice in New York. You will greet patients, manage registrations, handle calls, verify insurance, schedule appointments, and support pre-authorizations to ensure smooth patient care workflows.

Ideal candidates will have strong customer service skills, English proficiency, and the ability to multitask in a fast-paced healthcare environment.