Patient Service Front Desk Specialist

VillageMD; Hoboken (NJ); Sur place; USD 21 000 - 30 000; Plein temps

Résumé du poste

VillageMD in Hoboken, NJ is seeking a Patient Service Representative (PSR) to warmly welcome incoming patients, register them, and coordinate with the care team to ensure timely service. You will respond to questions over the phone and in person, handling all patient registration paperwork.

This role requires strong communication, a track record in high-volume service, and the ability to work with physicians and staff. Bilingual skills are a plus; pay is hourly at $18.25.

Qualifications

• A High School Degree or GED.
• Happy, welcoming, and can-do attitude with patients and coworkers.
• Experience in high-volume/high-intensity service environments preferred.
• Excellent verbal, written, and interpersonal communication skills.
• Detail-oriented and a team player.
• Bilingual language skills may be required or preferred depending on site.

Responsabilités

• Greeting and welcoming patients.
• Organizing and coordinating patient intake and appointments.
• Accurately enters/updates patient information in system.
• Assist patients with completion of paperwork when necessary.
• Scanning, updating and filing medical records.
• Answering phone calls and inquiries promptly and politely.
• Verifying patient eligibility and addressing insurance questions with Billing.
• Handling cash and co-payments accurately and responsibly.
• Providing outstanding customer service to every patient.
• Informing site manager of waiting room wait times and inquiries.

Connaissances

Verbal communication

Written communication

Interpersonal skills

Team player

Detail-oriented

Bilingual ability

Formation

High School Diploma or GED

Description du poste

VillageMD in Hoboken, NJ is seeking a Patient Service Representative (PSR) to warmly welcome incoming patients, register them, and coordinate with the care team to ensure timely service. You will respond to questions over the phone and in person, handling all patient registration paperwork.

This role requires strong communication, a track record in high-volume service, and the ability to work with physicians and staff. Bilingual skills are a plus; pay is hourly at $18.25.