Patient Services Specialist — Multisite Care Team

Advocate Health; Park Ridge (IL); On-site; USD 21,000 - 30,000; Full time

Job summary

Advocate Health is seeking a Patient Service Representative (PSR) to support the ambulatory care team across six Lutheran General service area locations in Park Ridge, Des Plaines, Buffalo Grove, Glenview, and Mount Prospect. You will handle patient inquiries, appointments, and information requests, ensuring a compassionate, seamless patient experience.

The role requires a high school diploma, 1–2 years of customer service experience, and the ability to work three 8-hour shifts weekly (some

Qualifications

• High school diploma or equivalent.
• 1–2 years related customer service experience.
• Experience handling difficult caller/customers/patients.

Responsibilities

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Skills

Customer service

Communication

Multitasking

Education

High school diploma or equivalent

Job description

Advocate Health is seeking a Patient Service Representative (PSR) to support the ambulatory care team across six Lutheran General service area locations in Park Ridge, Des Plaines, Buffalo Grove, Glenview, and Mount Prospect. You will handle patient inquiries, appointments, and information requests, ensuring a compassionate, seamless patient experience.

The role requires a high school diploma, 1–2 years of customer service experience, and the ability to work three 8-hour shifts weekly (some