Patient Service Specialist – Healthcare Admin & Billing

Hugh Chatham Health, Inc.; Morton Grove (IL); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Health benefits

Dental coverage

Vision coverage

Life insurance

Disability coverage

Job summary

Advocate Health is seeking a Patient Service Representative (PSR) to join the ambulatory care team in Morton Grove, IL. The role supports providers, connects with patients, and helps ensure a seamless, compassionate experience daily.

Hours are typically 40 per week, with weekend coverage as described, and benefits include a comprehensive suite of health and welfare options. Join a large nonprofit health system dedicated to equity and excellence.

Qualifications

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult caller/customers/patients.

Responsibilities

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Skills

Customer service

Communication

Call handling

Education

High school diploma or equivalent

Job description

Advocate Health is seeking a Patient Service Representative (PSR) to join the ambulatory care team in Morton Grove, IL. The role supports providers, connects with patients, and helps ensure a seamless, compassionate experience daily.

Hours are typically 40 per week, with weekend coverage as described, and benefits include a comprehensive suite of health and welfare options. Join a large nonprofit health system dedicated to equity and excellence.