Patient Service Specialist — EMR, Scheduling & Payments

State of Franklin Healthcare Associates (SOFHA); Johnson City (TN); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Life insurance

AD&D insurance

Long term disability

ESOP

401(k) contributions

Medical, dental, vision

HSA contributions

Vacation and time off

Tuition assistance

Employee discounts

Résumé du poste

State of Franklin Healthcare Associates, headquartered in Johnson City, TN, is seeking an administrative team member to support patient intake, record maintenance, and scheduling. The role involves handling insurance information, EMR updates, and patient inquiries within a physician-led care group serving upper East Tennessee and Southwest Virginia.

The position requires a high school diploma and offers a competitive total compensation package with benefits and employee perks.

Qualifications

• High school diploma or equivalent required.
• Knowledge of grammar, punctuation and sentence structure is required.
• Experience in a medical office or customer service is desirable.

Responsabilités

• Review demographics, insurance and provider information and update records.
• Instruct new patients to complete paperwork and create new accounts in the computer system.
• Obtain a copy of the patient’s insurance card and driver’s license.
• Update the EMR and take patients’ photos.
• Provide the patient with the SOFHA payment and privacy policy.
• Answer patient questions and concerns.
• Schedule or reschedule patient appointments.
• Collect payment and notate on the patient encounter form.
• Route telephone calls and deliver messages.

Connaissances

Customer service

Communication skills

ICD-10 knowledge

CPT coding

HCPCS coding

EMR familiarity

Formation

High school diploma or equivalent

Description du poste

State of Franklin Healthcare Associates, headquartered in Johnson City, TN, is seeking an administrative team member to support patient intake, record maintenance, and scheduling. The role involves handling insurance information, EMR updates, and patient inquiries within a physician-led care group serving upper East Tennessee and Southwest Virginia.

The position requires a high school diploma and offers a competitive total compensation package with benefits and employee perks.