Healthcare IT Support Specialist — Patient-Focused Tech Help

SOFHA EMPLOYMENT SERVICES INC; Johnson City (TN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Company Provided Life Insurance

Long Term Disability Insurance

401(k) Company Contributions

Vacation and personal time off

Tuition Assistance Programs

Employee Stock Ownership Plan

Medical, Dental, Vision Insurance

HSA/Health Savings Account match

Job summary

State of Franklin Healthcare Associates in Johnson City, TN seeks an IT/Help Desk professional to provide account management and technical support for computer systems and hardware. You will respond to queries promptly, perform daily system maintenance, and install/repair hardware and software to ensure smooth operations in a physician office environment.

The role requires understanding of Active Directory, networking concepts, TCP/IP, and Microsoft Office; experience in a clinical setting is

Qualifications

• High school diploma or GED.
• Bachelor’s degree in information systems or related field desired.
• Basic understanding of Active Directory, Networking concepts, and TCP/IP.
• Windows 10 & XP operation, installation, and troubleshooting.
• Proficient knowledge of all Microsoft Office products.
• Hardware/software installation, upgrades, and troubleshooting.
• Experience in a physician office setting is preferable.

Responsibilities

• Account management.
• Technical assistance; computer systems, software, and hardware.
• Respond to queries in a timely manner.
• Daily performance of computer systems.
• Install, modify, and repair computer hardware and software.
• Run diagnostic programs.
• Follow-up to ensure issue is resolved properly.
• Compile information and prepare reports.

Skills

Account management

Technical support

Troubleshooting

Microsoft Office

Education

High School Diploma or GED

Bachelor’s degree in information systems or related field

Tools

Active Directory

Networking

TCP/IP

Windows 10/XP

Microsoft Office

Job description

State of Franklin Healthcare Associates in Johnson City, TN seeks an IT/Help Desk professional to provide account management and technical support for computer systems and hardware. You will respond to queries promptly, perform daily system maintenance, and install/repair hardware and software to ensure smooth operations in a physician office environment.

The role requires understanding of Active Directory, networking concepts, TCP/IP, and Microsoft Office; experience in a clinical setting is