Patient Service Representative

Talentify; Johnson City (TN); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Company Provided Life and Accidental D

Job summary

State of Franklin Healthcare Associates in Johnson City, TN seeks a full-time Clerical/Administrative professional to support patient intake, billing and records management. You will review demographics, instruct patients on paperwork, and manage EMR updates with patient photos and policy information.

Ideal candidates have a high school diploma and customer service experience, plus familiarity with insurance processes.

Qualifications

• High school diploma or equivalent and knowledge of grammar, punctuation and sentence structure are required.
• Previous experience in a medical office or customer service position is desirable.
• Basic knowledge of insurance and billing procedures, including ICD-10, CPT and HCPCS coding is desired as applicable.

Responsibilities

• Review demographics, insurance, and provider information, and update records accordingly.
• Instruct new patients to complete all required paperwork and create new accounts in the computer system.
• Obtain a copy of the patient’s insurance card and driver's license.
• Update the electronic medical record system (EMR) and take patients’ photos.
• Provide the patient with the SOFHA payment and privacy policy.
• Answer patient questions and concerns.
• Schedule/Reschedule patient appointments.
• Collect payment and notate on the patient encounter form.
• Route telephone calls and record/deliver messages accordingly.

Skills

Customer service

Attention to detail

Strong communication

Education

High school diploma

Tools

EMR system

Job description

19034 ADMINISTRATION - JOHNSON CITY, TN 37615

Overview

Position Type:

Full Time

Category:

Clerical

Description

WHO WE ARE:

State of Franklin Healthcare Associates is a physician-led and team member-owned multi-specialty care group headquartered in Johnson City, TN with locations in the upper East Tennessee & Southwest Virginia region. Our mission is to improve the health and well-being of our patients and our team members.

PRIMARY RESPONSIBILITIES:

• Review demographics, insurance, and provider information, and update records accordingly.
• Instruct new patients to complete all required paperwork and create new accounts in the computer system.
• Obtain a copy of the patient’s insurance card and driver's license.
• Update the electronic medical record system (EMR) and take patients’ photos.
• Provide the patient with the SOFHA payment and privacy policy.
• Answer patient questions and concerns.
• Schedule/Reschedule patient appointments.
• Collect payment and notate on the patient encounter form.
• Route telephone calls and record/deliver messages accordingly.

REQUIREMENTS:

High school diploma or equivalent and knowledge of grammar, punctuation and sentence structure are required.

EXPERIENCE:

Previous experience in a medical office or customer service position is desirable. Basic knowledge of insurance and billing procedures, including ICD-10, CPT and HCPCS coding is desired as applicable.

WHAT WE OFFER:

State of Franklin Healthcare provides a comprehensive and competitive total compensation package designed to meet the needs of our full-time team members including:

• Company Provided Life and Accidental Death and Dismemberment Insurance
• Company Provided Long Term Disability Insurance
• Employee Stock Ownership Plan
• 401(k) Company Contributions
• Voluntary options for Medical, Dental, Vision, and additional Life Insurance.
• Company match in Health Savings Account Plans (restrictions apply)
• Vacation, Personal, Sick and Holiday Time Off
• An array of team member perks and discounts
• Tuition Assistance Programs
• And more!

Qualifications