PATIENT SERVICE REPRESENTATIVE

Paycom - ATS; Johnson City (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Life & AD&D Insurance

Long Term Disability

Employee Stock Ownership Plan

401(k) matching

Medical/Dental/Vision insurance

HSA match

Vacation and holidays

Job summary

State of Franklin Healthcare Associates in Johnson City, TN is seeking a Patient Service Representative for full-time clerical support. You will guide patients through intake, verify demographics and insurance, and update records in the EMR, while also handling payments and inquiries.

Responsibilities include appointment scheduling, collecting payments, and routing calls. A high school diploma is required and medical office experience is preferred; ICD-10/CPT/HCPCS knowledge is a plus.

Qualifications

• High school diploma or equivalent.
• Knowledge of grammar and punctuation.
• Experience in a medical office or customer service preferred.
• Familiarity with ICD-10, CPT, HCPCS coding desirable.

Responsibilities

• Review demographics, insurance, and provider information, and update records.
• Instruct new patients to complete required paperwork and create new accounts in the system.
• Obtain a copy of the patient’s insurance card and driver's license.
• Update the EMR and take patients’ photos.
• Provide the patient with the SOFHA payment and privacy policy.
• Answer patient questions and concerns.
• Schedule/Reschedule patient appointments.
• Collect payment and notate on the patient encounter form.
• Route telephone calls and record/deliver messages accordingly.

Skills

Customer service

Medical office experience

Insurance coding basics

Education

High school diploma

Job description

# PATIENT SERVICE REPRESENTATIVEHot Job19034 ADMINISTRATION - JOHNSON CITY, TN 37615; 19038 BLUE RIDGE FAMILY MEDICINE - JOHNSON CITY, TN 37604## OverviewPosition TypeFull TimeCategoryClerical## Description**WHO WE ARE:**State of Franklin Healthcare Associates is a physician-led and team member-owned multi-specialty care group headquartered in Johnson City, TN with locations in the upper East Tennessee & Southwest Virginia region. Our mission is to improve the health and well-being of our patients and our team members.**PRIMARY RESPONSIBILITIES:*** Review demographics, insurance, and provider information, and update records accordingly.* Instruct new patients to complete all required paperwork and create new accounts in the computer system.* Obtain a copy of the patient’s insurance card and driver's license.* Update the electronic medical record system (EMR) and take patients’ photos.* Provide the patient with the SOFHA payment and privacy policy.* Answer patient questions and concerns.* Schedule/Reschedule patient appointments.* Collect payment and notate on the patient encounter form.* Route telephone calls and record/deliver messages accordingly.**REQUIREMENTS:**High school diploma or equivalent and knowledge of grammar, punctuation and sentence structure are required.**EXPERIENCE:**Previous experience in a medical office or customer service position is desirable. Basic knowledge of insurance and billing procedures, including ICD-10, CPT and HCPCS coding is desired as applicable.**WHAT WE OFFER:**State of Franklin Healthcare provides a comprehensive and competitive total compensation package designed to meet the needs of our full-time team members including:* Company Provided Life and Accidental Death and Dismemberment Insurance* Company Provided Long Term Disability Insurance* Employee Stock Ownership Plan* 401(k) Company Contributions* Voluntary options for Medical, Dental, Vision, and additional Life Insurance.* Company match in Health Savings Account Plans (restrictions apply)* Vacation, Personal, Sick and Holiday Time Off* An array of team member perks and discounts* Tuition Assistance Programs* And more!